ACCOUNT
We are sales and advertising platform in the UK. Zoodco.com have everything you need in
attractive prices in one place .
If you want to be an active user of Zoodco.com , register in a few simple steps.
It is free of charge.
1. Open the registration page. LOGIN/ REGISTER
2. Enter your email address and create a password.
3. Accept the Zoodco.com Terms & Conditions and click register
4. You will receive a confirmation email. Open your mailbox and click (confirm registration) to
complete the registration process.
1.If you cannot see the activation email in your account try refreshing the page.
2.You should also check your spam or junk folder in case your email provider has filtered our email
there.
3.If you still cannot see your activation email try registering again.
If you experience problems with confirming or finishing the registration, check if it is not caused by
one of the following reasons:
24 hours have passed between submitting the registration form and confirming the registration. We
remove the unconfirmed registration data from our database after 24 hours. If this is what happened
― register again.
You have provided an incorrect email address at registration (for example, with a typo). In this case,
the message with a confirmation URL you need to open to finish the registration cannot reach you.
If this is what happened ― register again.
Before you start selling on Zoodco, check what account type fits you best. You can choose
from 2 account types: the regular account and the business account. Each of them is
dedicated to a different business activity type, has distinct characteristics, and follows a
separate registration process.
PERSONAL account
Create a personal account if you act as a private person. You can still provide a name of your
business in the account settings, but it will only act as an element of your contact information – for
example, if you want to receive parcels in your workplace. If you provide business details for a
regular account, it does not become a business account.
If you are a sole trader or you run a business you can transform your account into a business
account.
BUISNESS account
Create a business account if you are:
•an entrepreneur, and you want to move a part or all of your sales to Zoodco,com
•a board member, a company agent (employee) or an organizational entity entered into a business
register (such as a foundation or an association) agent, and you want to buy and sell on its behalf.
You cannot share a business account with another person or business entity, nor can you share it
with your spouse – when you transform your account into a business account, your spouse’s
personal information is deleted from account settings.
LOGIN AND PASSWORD
If you can access your account
1. Open MY ACCOUNT
2. Click ACCOUNT DETAILS
3. Enter your current password.
4. Create a new password and enter it again to confirm.
5. Click SAVE CHANGE
Done!
If you cannot sign in
• Check if you enter the correct login and password. Make sure you have not accidentally pressed the
Caps Lock key (so you don't write with capital letters) or Ctrl+Shift (which switches the y and z
keys).
• Check if the problem is not caused by the browser you use. Perhaps, you have a new password, but
your browser remembers the old one. If that is the case — check the password management settings
in your browser.
• If you forgot your password — check how you can change or reset it.
Password recovery through email
1.Click I forgot my password on the sign-in page.
2.Enter your email or username linked to your Zoodco.com account, and click next.
3. Password reset email has been sent .
4.Click the link you have received in the email. Next, enter a new password and click , save and
sign in
BUYING
1. Find an item
Use the search engine to find an item you want to buy.
2. Read the item description and the seller’s ratings.
Read the item description and learn about its parameters.
Always make sure before purchase that the seller accepts returns in case you change your mind.
3. Buy an item
• simply click, provide delivery details, choose delivery method and pay
You can check the order details in the Purchase History tab or in the email notification.
PAYMENT METHODS
To make an online purchase with PayPal:
1. Simply sign up for PayPal and link a payment method like your bank, credit, and/or debit card.
2. When you check out online, look for the PayPal button.
3. Log into PayPal and speed through checkout securely with just an email and password.
You can add credit card, debit cards, and bank accounts to your digital wallet. When you click the
PayPal button at checkout, you can choose any of them and skip entering your financial
information. Paying online doesn't get simpler
Buy now and pay later with
Pay in 3.
Choose Pay in 3 at checkout where PayPal is available, and enjoy the power to split your purchase
into three interest-free payments, with no set up fees or charges.* It’s a great way to help you stay in
control of your budget.
Pay in 3: Easy as 1-2-3…
Check out with PayPal
Choose “Pay in 3” and complete your purchase.
Make the first payment now, the rest in two payments every month on the same date
You can pay with a card for most purchases on Zoodco. com
1. Enter billing details
1.Select payment card in the delivery and payment form.
2.Enter card details: number, expiry date, and the CVV2/CVC2 code..
3.Click pay.
Your payment can be rejected due to the lack of authorization from your bank or problems with the
additional 3D Secure authentication. If you can see your order with information about the failed
payment in the Purchase History tab, and money has not been collected from your account — retry
payment. If the payment is rejected again — contact us.
What if the payment is marked as failed, but the money has been collected from my account
Contact your bank. Usually, the bank blocks funds for the payment on your account and unblocks
them within a few working days.
The CVV2/CVC2 (Card Verification Value 2/Card Verification Code 2) is the last 3 or 4 digits on
the reverse of the payment card ― next to the bar where your signature is. Verification of this code
ensures greater security of online transactions and limits the possibility of someone using your card
when making online purchases.
The CVV2/CVC2 is only on the card and in the IT system of the bank that issued the card. It is not
printed anywhere or placed elsewhere. It was created to ensure the security of card holders who
make transactions without physical participation of the card, including online transactions.
The CVV2/CVC2 verification is a generally applicable worldwide standard. If you see this code on
your payment card ― it means that you can pay with it online.
CANCELLATION POLICY
If you make a mistake when placing an order, you can cancel the order in the Purchase History tab.
The option to cancel an order is available when you buy from a seller with a business account,
but only if they:
•have not yet changed the order status to "In progress", "Prepared for shipment" or "Sent"
•have not yet provided a tracking number for the order.
If you do not see the option to cancel the purchase in the Purchase history tab (and you can only
return the item), it means that:
•The seller has begun processing your order ― they have changed its status or provided a tracking
number.
•The time to cancel the purchase , has already expired.
•You have selected the shipping by email delivery method ― regardless of the item’s category.
•The purchase was made in one of the following categories:
•Medications ― we do not automatically cancel purchases in this category
•Investment Products ― for example gold
•Gift Cards
•Codes and Vouchers
•Online games
•Audiobooks
•E-books.
If you do not see the option to cancel the order in the Purchase history tab, and you want to
withdraw from the purchase agreement, contact the seller, for example by using the return form or
email.
DELIVERY
Selecting delivery and payment methods is one of the purchase stages. We will redirect you to a
dedicated form straight from the cart or after you click [buy now].
There, you can provide:
• the recipient's details (delivery address)
• delivery and payment methods
For every offer on Zoodco.com and on selected purchase steps, we display estimated time of
delivery. Thanks to that, you can check when your parcel reaches you or a pick-up point.
Estimated delivery time is influenced by:
• dispatch time ― it is the time the seller needs to prepare a parcel for dispatch, counted from the
seller receiving the payment to the dispatch
• transit time ― it is the time when the parcel is being transported to you.
Estimated delivery time is usually 1-2 days. The dedicated algorithm calculates it based on the
previous parcels of a given seller and the carrier’s activity.
Estimated delivery time is not a delivery time guarantee
We calculate the estimated delivery time based on the available data. The algorithm cannot predict
random incidents or unplanned delays of the carrier or the seller.
RETURN POLICY
Not every purchase is successful. If the purchase does not meet your expectations and you want to
return it, keep reading to learn all you need to know about returns on Zoodco.com
You can return damaged goods or goods that are not as described. If you have changed your mind
about your purchase, you must contact the seller to make sure they accept returns.
If you have received damaged goods, not as described, you can start a refund. Find the item in the
shopping list and select RETURN THIS ITEMS
Next : select the reason for return and add photo ( photos of the damaged item and packaging) add a
short description for the seller , then select send . The seller has 3 business days to resolve your
issue.
If I change mind and want to return the product, the seller can:
1. Accept the return of the goods and refund you the full amount (excluding shipping costs)
If the returned item is opened, used, damaged, missing parts some sellers might deduct from
your refund to cover the loss in the item's value .
2. Will decline a refund request if stated on listing.
If you have any questions, you can always contact the seller.